Refund & Exchange Policy

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Refund Policy
A refund on any unused, unopened merchandise in the original packaging can be obtained within 30 days of purchase with the original receipt.

For returns with valid receipts, we will refund:

Cash if your purchase was made with cash. (Check if by mail).

Cash if your purchase was made with a check (after verification of clearance of funds). (Check if by mail).

A credit to your credit or debit card if your purchase was made with either form of payment.

Exchange Policy
Opened or used merchandise that is damaged or otherwise defective due to a manufacturing process, may be exchanged for an equivalent item of equal cost within 30 days of purchase with a valid original receipt and original packaging (if applicable). If after 30 days, please consult the manufacturer’s warranty (if applicable) and contact the product manufacturer to return the product.

All eligible refunds and exchanges will be returned via prepaid postage to:

Returns
Cool Planet
PO Box 3970
San Diego, CA 92163
In order to ensure that your refund is processed expeditiously, in addition to the information requested above, please make sure to include the following:

For Refunds:

Your name

Your full address

Your phone number

Your email address

The number and expiration date of the credit card used to purchase the returned item (if a credit card was used)

You will receive a confirmation email (or phone call if you do not have access to email) once your return is received. We will inform you at that time if additional information is required to process your return. All eligible refunds will be mailed within 7 days after we receive your return, original receipt, and original packaging.

For Exchanges:
In order to ensure that your exchange is processed expeditiously, in addition to the information requested above, please make sure to include the following:

Your name

Your full address

Your phone number

Your email address

and:
A product description including the:

Manufacturer

Product Name

Color

Size

Quantity of the product(s) you would like to exchange your item(s) for.

Please note: If the item you are requesting has a higher cost than the item you are returning, we will need a credit/debit card number and expiration date in order to process the difference and applicable tax. If the product you are requesting has a lower value than the product you are returning, you will be issued a store credit for the difference and any applicable tax. Credits may be applied to any future purchase.

Confirmation
You will receive a confirmation email (or phone call if you do not have access to email) once your return is received. We will inform you at that time if additional information is required to process your exchange. All eligible exchanges will be mailed within 7 days after we receive your return and original receipt. If you are requesting an exchange and the item you are requesting an exchange for is out of stock, we will contact you within 24 hours of receiving your request. You will have the opportunity to either request an exchange for a different item, request a store credit to be used for a future purchase, or we will backorder the product and it will be shipped to you as soon as it is available.

Shipping costs
All returns and/or exchanges are to be sent with postage prepaid by the customer. Cool Planet will pay to ship any returned/exchanged merchandise back to the customer, via ground delivery service. The customer may request expedited delivery, however the customer will be responsible for any additional costs related to expediting their shipment.

Thank you for visiting our website and please feel free to Contact Us with any questions or concerns about your order, return, or exchange... Or just tell us how we're doing!

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